Author name: Alex Raymond

Biases are important for businesses to address but are often hard to catch. An unconscious bias, by definition, is unknown to the person with the prejudiced belief, but can guide their behavior and cause them to take unfair actions.

As parts shortages continue and the used car market remains hot, it’s more important than ever for dealerships to succeed at preowned acquisition.

Lists like Forbes’ “Best Used Cars Under $5,000 for 2021” might offer some insight into vehicles to pursue. But are these cars telling of what consumers want? How quickly will they sell?

With the number of recalls hitting record levels, automotive manufacturers and dealerships need an easy recall-handling process that addresses consumer concerns and builds trust and loyalty.

“The numbers don’t lie,” you’ve probably heard somebody say. But numbers alone also don’t tell us much.

Facebook has 2.7 billion active monthly users. But what does that number mean?