DOING MORE WITH DATA,
TOGETHER.
Where would you like to go?
Support
Mon-Fri: 7:00-7:00 & Sat: 10:00-2:00 CST
Call Us: 800-630-4760
AutoAlert’s Proactive Dealer Support
Technical Support & Issue Resolution
Assist with login issues, password resets, and troubleshooting system functionality questions.
Training & Navigation Assistance
Guide users to available training resources and help them understanding workflows, task assignments, reporting, and mobile apps.
User & Data Management
Handle requests for changing data sources from different vendors and manage user permissions for specific actions.
Marketing & Campaign Management
Ensure the timely and accurate execution of marketing mail and email campaigns, especially for Service Marketing.
Escalation & Feature Requests
Log feature requests and escalate technical issues to the development team for resolution.
OEM Coordination & Data Validation
Work with the Rates team to launch campaigns, manage creative submissions to OEMs, and update pricing and mapping details.
Common Questions:
I’m not receiving any of my Customers Email Replies
If you are experiencing issues with receiving customer email replies from single emails or email blasts done through AutoAlert tool, try checking some of the below items with the team that manages your network and PC Hardware.
Check your Spam folder and custom folders you have created rules for and make sure they are not being marked as spam or being moved to another folder via a rule that has been created (you IT Support Team should be able to assist with any custom rules setup in your email providers inbox.
While most major email providers (Gmail, Outlook, Yahoo Mail, etc.) offer the ability to create rules for incoming emails, some less common email clients or services might have limited or no rule-making capabilities Please have your local IT Team assist before making any adjustments.
If you are still not seeing any customer replies after checking for email “Rules” and Spam folder please get with your IT team and have them whitelist autoalert domains and URL’s
Cannot Edit Templates or Odometer.
When attempting to create a new template or edit an existing template, and you find that nothing happens when you attempt to edit them try the below steps to troubleshoot. This can also affect the Mileage edit window within deal sheets.
Check your Add-ons or Plug-ins that are enabled on your browser.
- One of the known Add-ons is Velocity Automotive.
To determine if the cause is Add-ons or Plug-ins:
- launch an Incognito window (Ctrl+Shift+N) This will open a window without enabling the Add-ons or Plug-ins.
- Once the new window opens, log into AutoAlert like you normally would.
- Navigate to the Template Editor and attempt to create or edit a template.
Have a question for our Support Team?
AutoAlert’s Award Winning Training Solution
When you partner with AutoAlert, it becomes our job to make everyone on your team’s job
easier through data. It’s why we offer the most comprehensive reporting and training in the industry.
100% virtual onboarding for your whole team
Role-based training curriculum with quizzes and activities.
Weekly sessions for staying on track during onboarding
24/7 access to digital training library
Live, instructor-led virtual training
On-screen guidance tips and tutorials
On-site Training is available!
Common Questions:
Can I have a trainer come into my store?
Absolutely! We offer in-store training for $1500 for the first day and $1000 for the second day, per trainer. Click here to learn more about our on-site training program. Please note that scheduling is based on availability.
Where do I start?
Check out the Training Resources video to learn about our role-based training. We offer videos and on-screen help tips, and you can even schedule a free personalized virtual training session for yourself and other team members!
I’m interested in an AutoAlert Training Summit in my area. How can we request one?
We’d love to bring an AutoAlert Training Summit to your team! To request one in your area, email us directly at training@autoalert.com. We’ll work with you to explore options and availability.
WHAT OUR CLIENTS ARE SAYING
Want to do more with your Dealership’s Data?
Empowering innovative automotive partnerships
to improve data driven customer experiences.
Contact me about On-Site Training Options
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Check out the Training Resources video to learn about our role-based training. We offer videos and on-screen help tips, and you can even schedule a free personalized virtual training session for yourself and other team members!