Q. What is Pando?
A. Pando is a social sharing and customer experience management app designed for automotive dealerships. It contains a social sharing magazine designed by the employee, an internal messaging app for communication, a survey tool for engagement, comparison and review pages, alerts connected to online reviews and more.
Q. For what mobile devices is the Pando app available?
A. The Pando App is available for the iPhone, iPad and all Android devices.
Q. What’s the difference between the Pando App and my online Pando account?
A. The Pando app works for every employee, connects and engages at all times enabling them to deliver the best customer experience.
Q. Does it cost me anything to use Pando?
A. Pando is free to anyone who has access. However, depending on your service plan, data fees may apply so check with your mobile provider before getting started.
Q. How do I sign in?
A. If you have already created a Pando account, you would login with your email and password. If you are signing up for the first time, you may create your Pando account by connecting to Facebook.
Q. Can I use the Pando on more than one device?
A. You can install Pando on any number of supported devices.
Q. What can I do once I’m signed into the Pando app?
A. You can view and share articles to your Facebook and Twitter pages, message employees, complete surveys, read reviews, compare makes and models, and depending on your role in the dealership, you can receive alerts when online reviews are written.
Q. What do I do if I have issues with my Pando app?
A. You can email support at firstname.lastname@example.org or call 1.800.313.2452 and someone will respond to your request as soon as possible.